CHARLES SCHWAB
RMD Center – Mobile-Optimized Experience for Seniors
A mobile-optimized platform empowering clients age 73+ to fulfill their IRS-mandated Required Minimum Distributions (RMDs) with ease. Designed for clarity, accessibility, and self-sufficiency across all screen sizes.
TL;DR
Project: Charles Schwab RMD Center – Mobile experience for clients aged 73+Goal: Translate a complex retirement compliance tool into a senior-friendly, accessible mobile flow
Role: Designed the end-to-end mobile UX, adapted flows from desktop, and ensured compliance with WCAG mobile accessibility
Tools: Figma, Schwab design system, mobile usability testing
Outcome: A mobile experience optimized for clarity, legibility, reducing confusion and increasing client confidence
These high-fidelity screens reflect the mobile experience for the Schwab RMD Center. Designed for clarity, compliance, and accessibility across senior users on iOS/Android.
The responsive mobile version of the RMD Center experience. It contains the RMD status for the client. They must meet their RMD obligation by the end of the year.
After selecting the 'Schedule My Distribution' button, the client can start the process of satisfying their RMD by choosing one of the four available options. In this scenario, the client selects the second option.
"Designing for trust was just as important as designing for usability. Every screen had to reassure older clients that their finances were safe, compliant, and in their control."
This starts the three-step process. On the ‘Set Up’ page, clients choose the destination account, dollar amount, tax exclusions, and distribution schedule for their Required Minimum Distribution (RMD). A minimum amount is shown in this scenario, but clients have until the end of the year to complete their RMD.
The client can review their selections before they commit to the final step.
After the client submits their RMD distribution request, a confirmation will be displayed. In this instance, the RMD is still incomplete. However, the client can either repeat the process or select one of the other options provided at the beginning to complete their RMD.
